The Spa at Serene Hotel

Heather Benoit
⭐⭐⭐⭐⭐ 4 months ago

My husband and I visited the spa at The Serene Hotel for their head spa treatment, and we were so impressed. The hotel itself is a bit outdated, but don’t let that fool you — the spa is a total hidden gem just 5 minutes off the Strip (our Uber ride was only $10). The spa was very clean, and the service was phenomenal from start to finish. Every woman working there was incredibly kind and welcoming, which made the experience even better. The head spa was amazing — it started with a detailed scalp analysis using a special device that took close-up images to assess things like dandruff, oil levels, sensitivity, density, and hair thickness. The specialist walked us through the results and gave personalized recommendations, which we really appreciated. The treatment itself was super relaxing, and we both left feeling refreshed and cared for. We’re so happy we found this spot and will definitely be back the next time we’re in Vegas. Highly recommend if you’re looking for an affordable but high-quality spa experience close to the Strip!

Heidi Danaher
⭐⭐⭐ 3 weeks ago

My massage was just average. I could sense that towards the end of my massage she wasnt going to do my feet. When I asked her she said that is a separate service... What?? Never have I had that happen as I have aways had my feet been part of the full massage. Then she was the same person that handled payment. She pressed me for a bigger tip. I am so mad at myself for not saying the tip should reflect the service. Wish I had the older masseuse to do my massage as my husband said she was great. Get the older person if you go!!

No Passports Needed
⭐⭐⭐⭐⭐ a year ago

Mood - When you need to relax and truly decompress As most know my job is pretty demanding. Funny I tend to attract these types of employment opportunities. I can say when life is life-ing sometimes it isn't as friendly or hospitable as it could or should be. The term 'Why' is always unspoken in my head. So this experience was def needed. I reached out online and made the appointment via email with Beth. Everything was accommodated easily. I booked the 90 minute head spa treatment. Upon entering they were pretty busy, but I was addressed in a timely manner. Unfortunately some people showed late to their appointments which pushed others back a bit. But hey when life gives you lemons you make lemonade or a shot of Tequila Interior is a decent size. There is a small waiting area, and a 2 chair area for hair analysis, head spa area, and their massage area. Everything was very clean. The treatment came with an intense scalp massage that includes shampoo/conditioner/ scalp scrub/& neck/ arm massage. I was thoroughly relaxed. Would most def recommend- pricing is typical for a head spa. The customer service and treatment I received from Beth was very hospitable and courteous. Sofia will be my massage therapist when I go back for a full body. Location is in the Serene Resort building 9- ample parking

donna case
⭐⭐⭐⭐⭐ 2 months ago

Sofia and Jin gave my husband I a 90 minute massage with a scrub/hot stones. They were both very thorough and know the body very well! Such true professionals with strong hands.They gave us the best massages we have ever had! They were both so nice, too, and asked if the pressure was good and how we were doing. We feel so much better. The spa is very nice and clean. It is a hidden gem just minutes off of the strip. There is free parking. We had our massage in a room for two. It was such a nice treat! Sofia and Jin are wonderful and we can’t wait until we go back to Vegas to go again.

Rachel Stephens
⭐⭐ 10 months ago

First things first, I thought my masseuse did a fantastic job on the actual massage but there's no way this experience could be 5 stars. My husband bought 2 Groupons for a 90 minute massage with body scrub. He booked them both for 7 PM and then just never got a confirmation until he followed up with them. Whoever emailed him back confirmed a couples 90 minute massage for 7 PM. We arrived and there was only one masseuse. When I walked in, she was on speaker phone telling an employee to come back because we were already here. There was nothing beforehand to talk if I needed certain places worked on or anything like that, she just jumped right in after we changed. After 40 minutes into my 90 minute couple's massage, the second masseuse arrived. She also brought her 2 kids with her and their iPad. We could hear the kids walking around, talking and their iPad for the next 90 minutes in the waiting room because the staff kept our door cracked open. It felt like we were in someone's apartment getting a massage rather than a relaxing spa treatment. When my appointment was done, you could hear my masseuse chatting with the kids on top of the iPad noise. We ended up staying 40 minutes past the time we should have been finished so that my husband could get the full 90 minutes in. The second my husband was done and the masseuse was barely out of the room, my husband said it was the worst massage he'd ever had, she kept elbowing his bone and that it felt like she was trying to tear his ACL. He said that he wasn't tipping but I asked him to please tip something because the massage for mine was good. There was no water for him or asking how he felt or any of the post treatment stuff that happens at other massage places. I got to listen to my husband complain the entire drive home how he thought his masseuse wasn't trained or must have been brand new. I feel sore today from the deep tissue massage and I'm bummed that this place isn't running as professionally as it should because I liked the actual massage part of my treatment but my husband hated his. Visited December 2024